Terms of Service

Effective date: [PLACEHOLDER: effective date]

1. Acceptance of Terms

Sqale AI (“the Service”) is provided by [PLACEHOLDER: legal entity name], registered at [PLACEHOLDER: registered address] (“we”, “us”). By accessing or using the Service, you agree to be bound by these Terms of Service. If you do not agree to these terms, do not use the Service. These terms apply to all users, including individuals and organizations.

2. Description of Service

Sqale AI is an AI-powered QA lifecycle management platform that helps software teams manage requirements, generate test cases, track test runs, and file bugs. The Service integrates with third-party tools including Jira, Confluence, Notion, Slack, and GitHub.

3. Accounts and Access

You must create an account to use the Service. You are responsible for:

Maintaining the confidentiality of your account credentials
All activity that occurs under your account
Notifying us immediately of any unauthorized access at legal@sqalehq.ai

You must be at least 18 years old to use the Service. By using the Service, you represent that you meet this requirement.

4. Acceptable Use

You agree not to:

Use the Service for any unlawful purpose
Attempt to reverse-engineer, decompile, or extract the source code
Resell or redistribute access to the Service without written consent
Upload content that infringes third-party intellectual property rights
Attempt to circumvent usage limits or billing
Use automated tools to scrape or abuse the AI generation features

5. Third-Party Integrations

The Service connects to third-party platforms (Jira, Confluence, Notion, Slack, GitHub) using credentials you provide. By connecting these integrations, you authorize Sqale AI to access and process data from those platforms on your behalf. We store integration credentials encrypted at rest. You are responsible for ensuring you have the right to connect and share data from those platforms.

6. AI-Generated Content

The Service uses artificial intelligence (powered by Anthropic) to generate test cases and analysis from your requirements. AI-generated content may contain errors. You are responsible for reviewing and validating all AI-generated output before use. Sqale AI does not guarantee the accuracy, completeness, or fitness for purpose of any AI-generated content.

7. Data and Privacy

Your use of the Service is also governed by our Privacy Policy, which is incorporated into these Terms by reference. By using the Service, you consent to the data practices described in the Privacy Policy.

8. Payment and Billing

Paid plans are billed monthly. Our order process is conducted by our online reseller LemonSqueezy, which is the merchant of record for all orders and handles payment, invoicing, sales tax and billing enquiries. LemonSqueezy's terms also apply to your purchase. Prices are listed on our pricing page and may change with 30 days' notice. All fees are non-refundable except as required by applicable law.

If payment fails and is not recovered, your workspace will be downgraded to the free plan. You can upgrade again at any time.

9. Intellectual Property

Sqale AI retains ownership of the Service, including all software, design, and documentation. Your content (requirements, test cases, bugs) remains yours. You grantSqale AI a limited license to process your content solely to provide the Service.

We do not use your content to train AI models without your explicit consent.

10. Limitation of Liability

To the maximum extent permitted by law, Sqale AI shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of the Service, including but not limited to loss of data, loss of revenue, or business interruption. Our total liability shall not exceed the amount you paid us in the 12 months preceding the claim.

11. Disclaimer of Warranties

The Service is provided “as is” and “as available” without warranties of any kind, express or implied, including warranties of merchantability, fitness for a particular purpose, or non-infringement.

12. Termination

Either party may terminate this agreement at any time. Upon termination, your access to the Service will cease. You may export your data before termination. To have your workspace data deleted, send a deletion request to legal@sqalehq.ai; we delete it within 30 days of verifying the request, as described in the Privacy Policy.

13. Changes to Terms

We may update these Terms at any time. We will notify you of material changes via email or in-app notice at least 14 days before they take effect. Continued use of the Service after changes take effect constitutes acceptance.

14. Governing Law

These Terms are governed by the laws of [PLACEHOLDER: governing law], without regard to conflict-of-law rules. Any dispute arising from these Terms or the Service will be resolved exclusively in the courts of [PLACEHOLDER: jurisdiction / venue].

15. Contact

For questions about these Terms, contact us at legal@sqalehq.ai or by post at [PLACEHOLDER: legal entity name], [PLACEHOLDER: registered address]. A Data Processing Addendum is available on request at legal@sqalehq.ai.